3 rules of crisis management
18 January, 2017
High on my list of designers’ sins, probably next to “good design sells itself”, is the lack of ability to reflect on your own acts and accept when you have fucked it up. As professionals (you get paid for your work right? Then you’re a professional) we have to accept responsibilities for what we do. Be humble, do some soul searching, analyse the situation, understand your client and look for your own faults. Never get defensive, nor blame others. And definitely never get angry, that’s not going to take you anywhere positive. And if it happens that you’ve made a mistake that’s fine. We all do mistakes, it’s how you manage them. Here’s a simple recipe of what to do in case you (or your team, or somebody you’re responsible for) have fucked it up:- Tell your client that you’ve fucked it up
- Tell her how bad it is, and why that happened
- Tell her how you’re going to solve it
- Move on